# Glossary

## ABR



Average billable rate: AGI relative to hours.



See [average billable rate](</abr.md>).

## AGI



Agency gross income: billings less pass-through.



See [AGI](</agi.md>).

## Capacity



The working time your people have available.



See [capacity](</capacity.md>).

## Delivery capacity



The working time available for delivery, excluding amortized paid time off.



See [capacity](</capacity.md>).

## Delivery margin



A margin measured against AGI.



See [delivery margin](</delivery-margin.md>).

## Delivery profit



AGI less delivery costs.



See [AGI](</agi.md>).

## Gross capacity



Total working-hour capacity, including paid time off.



See [capacity](</capacity.md>).

## Included



A field on grid rows; rows set to false are excluded from reporting.



See [pending and included rows](</pending-and-included-rows.md>).

## Operating profit



Delivery profit less overhead.



See [AGI](</agi.md>).

## Pass-through



Media and contractors at cost, subtracted from billings.



See [AGI](</agi.md>).

## Planned hours



The hours planned for delivery work.



See [capacity](</capacity.md>).

## Scenario



A named what-if variation of the baseline.



See [scenarios](</scenarios.md>).

## Target utilization



Delivery capacity over gross capacity.



See [utilization](</utilization.md>).

## Utilization



Delivery hours over gross capacity.



See [utilization](</utilization.md>).